Terminate Service

Please call the Customer Service Department at 304-348-8136 (M-F 8 a.m. to 4:45 p.m.)

The account will remain in the customer’s name until the Charleston Sanitary Board receives the final meter reading from WV American Water Company.

When you contact us, please provide:

  • Your daytime phone number, including the area code
  • The address where you wish to start or stop service
  • Your CSB account number.
  • Instructions to start or stop service