CSB Holiday(s)

The Charleston Sanitary Board (CSB) will be closed on Thursday, November 28, 2024 and Friday, November 29, 2024 for Thanksgiving Holiday.

Doxo Online Bill Payment

Online Account Management

The Charleston Sanitary Board is offering online account management. Click the link below to register:
https://csbwv.smartpayworks.com/

Pay by Phone

The Charleston Sanitary Board is offering a convenient payment option. You can now pay your municipal fee bill by phone. You must pay your bill in full and there is a $4.95 convenience fee.

Please call 877-358-6792 to use this payment option.

Fraud Alert: Beware of Scam Calls

The Charleston Sanitary Board is aware of fraudulent calls targeting our customers. Remember:

  • We never request credit card information via phone.
  • Legitimate termination notices are automated and do not ask for payment.

If you receive a call claiming your account is past due and asking for payment details, do not share any information.

For questions or to confirm your account status, contact us at 304-348-8136.

Your safety is our priority.

Bill Payment

See your bill payment options by visiting the following:

Bill Payment

Customer Service

See your options for contacting customer service or looking up your bill online by visiting the following:
Customer Service

Charleston Sanitary Board

208 26th Street W
Charleston, WV 25387
304-348-1084 Administration
304-348-8136 Customer Service
304-348-6876 Sewer Emergencies

About CSB

The Charleston Sanitary Board (CSB) is a municipal sewer utility serving Charleston and adjacent areas of Kanawha County, WV. The CSB operates a wastewater collection system and treatment plant that provides service for approximately 23,000 customers.  The CSB owns, maintains, and operates approximately 300 miles of sewage collection lines, 84 pumping stations, 5,408 manholes and a treatment plant with a sustained treatment rate capacity of 14 million gallons per day.

This image for Image Layouts addon

Services

The CSB administers a pre-treatment program for industrial customers and a grease-trap program for customers with non-domestic food preparation. These programs are administered in accordance with Charleston Ordinances and federal and state regulations. The CSB also reviews and approves building permit applications and subdivision plans prior to construction and installs taps for new customers.

The Process

The plant treatment process is preliminary, primary clarification, high purity oxygen activated sludge, digestion, secondary clarification and ultraviolet disinfection.  The treatment plant hydraulic capacity rate is 28 million gallons per day.  The sustained full treatment rate is 14 mgpd.  With an installed recombination line, CSB can short term fully treat at a rate of 21 mgpd.  The average flow rate is 10 mgpd.