Please call the Customer Service Department at 304-348-8136 (M-F 8 a.m. to 4:45 p.m.)


The account will remain in the customer’s name until the Charleston Sanitary Board receives the final meter reading from WV American Water Company.


When you contact us, please provide:

  • Your daytime phone number, including the area code
  • The address where you wish to start or stop service
  • Your CSB account number.
  • Instructions to start or stop service









Charleston Sanitary Board
208 26th Street W

Charleston, WV 25387

304-348-1084 Administration

304-348-8136 Customer Service

304-348-6876 Sewer Emergencies