Paying Your Bill


The CSB does NOT have an authorized working relationship with DOXO, Money Gram, Kmart, Foodland, Piggly Wiggly, Kroger, Walmart or any other third party vendor for payment collections.

All payments made within 48 hours of the last payment date and time on your termination notice must be made at the CSB office (208 26th Street W Charleston, 25387)

The following convenient options are available to pay your bill:


Call 877-358-6792 to use this payment option. You must pay your bill in full and there is a $4.95 convenience fee. 


Mail your payment and stub using the enclosed envelope received with your CSB bill.

Automatic Bill Pay

Your payment can be deducted from your bank account through an automatic electronic fund transfer (EFT). Please call us at 304-348-8136 to request the form to begin this service.


Visit the CSB Office at:

208 26th Street W
Charleston, WV 25387

Monday - Friday, 8:00 a.m. to 4:45 p.m.

In the evenings, holidays, and weekends, there is a drop box located by our main entrance door for your convenience.

We currently accept cash, check, money order and Visa credit & debit, Mastercard credit & debit and Discover credit card transactions 

The CSB utilizes the services of Elavon, a third party provider to process Visa credit & debit, Mastercard credit & debit and Discover credit card transactions. In accordance with card organization rules specific to utility payments, a 2.3% fee will be applied and shown on your banking statement as "Elavon-service fee".


Visit the City of Charleston, Collectors Office at:

915 Quarrier Street, Suite 4
Charleston, WV 25301
Monday - Friday 8:00 a.m to 5:00 p.m.

The office is located at the corner of Dickinson and Quarrier Streets in the bottom floor of the Municipal Parking Building.


Pay Municipal Fees: Sewer, Fire and Refuse online by visiting the following:

 Pay Municipal Fees: Sewer, Fire and Refuse


Please contact your Financial Institution regarding online bill payment.