As of Monday March 23rd, the Charleston Sanitary Board (CSB) customer service lobby will be closed until further notice due to the Coronavirus. If you have any questions, please feel free to call 304-348-8136.  

Please see the list of payment options below: 

Drop Box: Charleston Sanitary Board 

 208 26th St W Charleston WV 25387 

Drop Box:City Services Center 

Collector’s Office 

915 Quarrier Street, Suite 4 Charleston WV 25301 

Mail:208 26th St W Charleston WV 25387 Click Pay Municipal Fees Click Municipal Fees 

Also, use Bill Pay at your financial institution website or app 


PEIA Enrollment Information (CSB Employees):



 Pay Municipal Fees: Sewer, Fire and Refuse


The Charleston Sanitary Board (CSB) is a municipal sewer utility serving Charleston and adjacent areas of Kanawha County, WV. The CSB operates a wastewater collection system and treatment plant that provides service for approximately 23,000 customers.  The CSB owns, maintains, and operates approximately 300 miles of sewage collection lines, 84 pumping stations, 5,408 manholes and a treatment plant with a sustained treatment rate capacity of 14 million gallons per day.



The CSB administers a pre-treatment program for industrial customers and a grease-trap program for customers with non-domestic food preparation. These programs are administered in accordance with Charleston Ordinances and federal and state regulations. The CSB also reviews and approves building permit applications and subdivision plans prior to construction and installs taps for new customers.



The plant treatment process is preliminary, primary clarification, high purity oxygen activated sludge, digestion, secondary clarification and ultra violet disinfection.  The treatment plant hydraulic capacity rate is 28 million gallons per day.  Sustained full treatment rate is 14 mgpd.  With an installed recombination line, CSB can short term fully treat at a rate of 21 mgpd.  Average flow rate is 10 mgpd.







Charleston Sanitary Board
208 26th Street W

Charleston, WV 25387

304-348-1084 Administration

304-348-8136 Customer Service

304-348-6876 Sewer Emergencies